Meet Sepal
Sepal is an Australian leader in thoughtfully designed infant feeding solutions, built on years of close collaboration with speech pathologists, pediatric nurses, and dietitians at leading children’s hospitals. Their patented venting teats and bottles are engineered to mimic natural feeding rhythms, supporting safe, comfortable, and developmentally appropriate feeding for infants.
Driven by values of compassionate understanding, trusted partnerships, and environmental consciousness, Sepal designs and manufactures all their products locally in Victoria at a state-of-the-art facility. From recyclable materials to low-carbon operations, Sepal is on a mission to make babies happy while keeping them safe and to support families and healthcare professionals with best-in-class feeding products.
As their customer base grew, spanning families, wholesale partners, and government-supported NDIS clients, Sepal realized they needed a more reliable and flexible invoicing solution to match their high standards of care and communication.
The Challenge: One Size Fits All Invoices Weren’t Cutting It
Sepal supports a wide range of customers, from individual retail buyers to wholesale stockists and NDIS clients. Each of these audiences requires different invoice formats for clarity, compliance, and accounting purposes.
They needed:
- Custom templates tailored to each customer type
- Clear, itemized breakdowns for wholesale and NDIS reporting
- Simple integration with Shopify
- Professional-looking invoices aligned with their brand
After hearing positive reviews and receiving a personal recommendation, Sepal chose Order Printer Pro.
The Solution: Flexibility Meets Function
Installation was fast and easy. No technical headaches, no delays.
“Very easy!” – Sepal team member on the setup experience
But what stood out most was the ability to fully customize invoice templates for each type of customer.
“We have customers that are retail, wholesale, NDIS and other and they all need a unique invoice specific to them. OPP has allowed us to easily customise these exactly how we need them.”
Even with limited coding experience, the Sepal team was able to confidently adjust invoice templates thanks to:
- An intuitive interface
- Helpful FAQs
- Excellent customer support
“Nelvin was fantastic assisting us, making suggestions and helping us get exactly what we needed. Very happy with the service.”
The Results: Clarity for Customers, Confidence for Sepal
Since implementing Order Printer Pro, Sepal has seen significant improvements in their post-purchase process.
Clearer, tailored documents
Invoices are now easy to read and properly structured for each customer type, improving transparency and record-keeping.
Positive feedback from partners
“Our wholesale customers specifically have given great feedback as they are now able to see their invoice with discounts itemised rather than a total figure as we were using previously.”
Admin time saved
Tasks that used to require manual adjustments or external tools are now managed directly from their Shopify dashboard.
Empowered team
Even without deep coding skills, Sepal’s team can manage and edit documents independently, knowing they have access to reliable support if needed.
Final Thoughts: A Perfect Fit for Personalized Invoicing
Order Printer Pro has empowered Sepal to serve a wide range of customers without compromising clarity, compliance, or brand consistency.
For Sepal, the app has become a core part of their day-to-day operations and a reliable tool that helps them continue delivering the exceptional service they’re known for.
🌿 Ready to scale with clarity like Sepal?
Empower your Shopify store with customizable, professional invoices using Order Printer Pro.
